What happens if it rains?
If your event is postponed because of rain and you call us before the delivery trucks leave the warehouse (departure time determined at final confirmation), we will transfer all deposits less a 15% surcharge (of the total cost) to a rain date. (The rain date must be within 90 days of the original date to receive this deposit transfer.) If the event is postponed to a rain date you are not guaranteed the same contracted equipment for the rain date but will receive available equipment equaling the contracted dollar amount for the rain date.
Payment in full is due if you call us to cancel or postpone the event after our delivery truck(s) leave the warehouse.
If you decide to bring the event indoors because of rain call us before the trucks leave and we will switch the equipment that will not fit inside to available equipment that will fit inside of equal contracted dollar amount.
If the event is in operation Circus Time will run rain or shine. Circus Time will make the final decision as to whether or not it is safe to operate the equipment in the event of lightning, heavy down pour, high winds or any other unsafe conditions and full payment is still due.
Does your equipment include staff?
What do I need to know about electricity?
You, the client are responsible for providing the proper amount of electricity to operate the activities you have rented from us. All of our equipment runs on standard household lines of electricity (110 volt). The number of separate 20 amp. 110 volt lines needed will depend on the number of activities rented and will be provided to you in our contract. The outlet must be within 100 feet of where you are planning to put the activity. If you do not have outlets you will need to use generators. (MIN. OF 5000 WATT GENERATORS). If you do not have generators you can rent them from us. Please call the office and we will help you determine the number of generators needed for your event.
When do you arrive at the site to start setting up?
Can you do our event inside?
Yes we can, but there are certain things that need to be checked first to make sure what you order will fit. It is very important to check the ceiling height of the room and room dimensions. You must also check how we load in. How big are the doorways so we can get the equipment through the doors. If we need to use elevators what is the size of the elevators.
What popular items do you recommend to rent for high volume crowds?
If you are putting together an event where you need people to get through the equipment quickly and prevent lines that don’t move you want to look at obstacle courses, slides, bounces and kiddie rides first.